Refund Policy
At Profidemy, we are committed to providing our users with the best learning experience possible. We understand that there may be circumstances where a refund is necessary. This Refund Policy outlines the terms and conditions under which refunds are issued.
Eligibility for Refunds
Refunds are only issued in cases where the same course has been purchased twice by the same user.
To qualify for a refund, you must provide proof of the duplicate purchase, such as order confirmations or transaction details.
Refund requests must be submitted within 14 days of the duplicate purchase.
Refund Request Process
Contact Support: Submit your refund request to our support team at help@profidemy.com.
Provide Documentation: Include the following details in your request:
The full name and email address are associated with your Profidemy account.
Order confirmation numbers or transaction details of both purchases.
Review and Approval: Our team will review your request within 5-7 business days. If your request meets the eligibility criteria, the refund will be approved.
Refund Method
Approved refunds will be processed using the same payment method used for the original purchase.
Refunds may take 5-10 business days to appear in your account, depending on your payment provider.
Non-Refundable Cases
Refunds are not issued for dissatisfaction with course content, as all courses are clearly described and include preview materials to help you make informed decisions.
Refunds are not available for purchases made outside of Profidemy’s official website or channels.
Refunds will not be issued for technical issues unless they are caused by Profidemy and cannot be resolved by our support team.
Contact Us
If you have any questions about our Refund Policy or need assistance with a refund request, please reach out to us:
Email: help@profidemy.com
WhatsApp: 01910021667
Address: Mirpur, Dhaka, Bangladesh.
Thank you for choosing Profidemy. We appreciate your understanding and cooperation in adhering to this Refund Policy.